Problem
Health check of native tiff for Pdf Document is failing.
Resolution
- Login to the console and launch "C:\Program Files\Venio\VenioFPR\License Management.exe" and click the "Distributed Server License" Tab.
- Make a note of the server names and the number of imaging licenses
- Login to the distributed server and Uninstall all the printer available using an administrator elevated command prompt from the Location: "C:\Program Files\Venio\BI Printer Installer\"
-
Run Command prompt as administrator.
- Type the following commands one by one and press 'ENTER' key after each command.
-
cd "C:\Program Files\Venio\BI Printer Installer\"
-
VenioBIInstallerConsole.exe UNINSTALL ALL MANUAL_TIFF
-
VenioBIInstallerConsole.exe UNINSTALL ALL NORMAL_TIFF
-
- In the same command prompt running as administrator, Install the printer using the following command replacing <NUMBER_OF_IMAGE_LICENSES> with the number of imaging licenses from the license manager
-
VenioBIInstallerConsole.exe INSTALL <NUMBER_OF_IMAGE_LICENSES> NORMAL_TIFF
- In the same command prompt running as administrator, Install 1 manual tiff printer using the following
-
VenioBIInstallerConsole.exe INSTALL 1 MANUAL_TIFF
Note: After this re-run the health check and if it still fails follow this KB article.
Comments
0 comments
Please sign in to leave a comment.