Generated emails are missing emails within a thread that the system creates which are extrapolated from the email bodies of valid emails in the thread. These are only visible in the email threading view and are display only (they are not trued documents within the system so they do not hit on searches or are exportable).
So, if you have a thread that contains three emails within the string and you have the #1 and #3 custodians data, the system will generate a visual placeholder for #2 and populate applicable metadata from the email header contained within the body of #1 or #3
Missing and generated emails are basically the same but for the generated ones, Venio is able to rebuild the missing email and populate limited metadata. So a generated email is a missing email that it is able to generate from the body of other emails in the thread. Whereas, Missing emails cannot be generated due to lack of something needed to generate a view of it.
The report on missing emails can be found in both VOD and Venio Console.
Navigate to Report>User Reports>Analytics>MissingEmailReports
Note: If you are importing data into Venio and want to run email analytics on this imported set of data, please make sure you have the following fields mapped:
Email From
Email To
Email Subject
Email Message Id Header
Email In Reply to Header
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