Venio Console: Certain .msg files fail to extract Text and Imaging will create thousands of blank pages

The Problem

A certain number of MSGs in a dataset would get stuck imaging for OCR after failing to extract text. The DS would correctly image the first page, but then would get stuck printing thousands of blank pages afterwards. Users had to manually identify and fail these, then manually tiff them for OCR.

Resolution or Workaround

1. Set the max pages for email to 1000 in project settings

2. Also, set the non-native engine for email

3. Now tiff the samples

4. It may delete all or most of the blank pages in tiff QC so when you view the files in the TIFF viewer, you should not see those extra blank pages anymore which should also help with timing.