The Problem
Depending on the issue, follow the corresponding guide.
- Ingestion appears to be stalled. The job completion percentage on the project job status UI is not increasing.
- Processing jobs are stuck with the status “Set media status as complete if all post-processing tasks are complete is in progress."
Issue #1 Resolution
- Pause the job from the Job priority UI
- In SQL, select your project db and run the following query
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select * from tbl_jb_ingestionfileexpansion where status not in (2,-2)
and jobid = <job id of that job> - The number of rows it returns, equals the number of files that are in progress for that job. This is shown in Project Job Status UI.
- Run the following SQL query to set the status to 0 for those files to re-queue, -2 to mark error. For example the following update query will error out those files.
-
update tbl_jb_ingestionfileexpansion set status = -2 where jobid =<job id of that job>
and [status] not in (2,-2) - Resume the job from the Job priority UI
Issue #2 Resolution
- Pause the job from the Job priority UI
- Reboot the server(s) which hosts the Venio Distributed Services
- When the servers come back online, go into the console, launch the Distributed Services Manager, and run all health checkups
- If all health checkups pass, resume the job from the Job priority UI
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