Supported Web Browsers for VenioOne OnDemand

VenioOne OnDemand is a browser-based eDiscovery platform designed for optimal performance with specific web browsers. To ensure a smooth experience during upload, processing, analysis, review, and production phases, use one of the following supported browsers. These browsers are tested for compatibility with the platform's features, including interactive dashboards, document viewers, and advanced search functionalities.

Unsupported Devices

All iOS devices (iPhone, iPad, etc...) are unsupported due to compatibility issues with certain platform features. Using unsupported devices may result in reduced functionality, display errors, or inability to access key tools.

Supported Browsers

• Chrome (Latest stable version recommended; supported on Windows, Linux, macOS)
• Edge (Latest stable version recommended; supported on Windows, macOS)
• Firefox (Latest stable version recommended; supported on Windows, Linux, macOS)

Unsupported Browsers

All WebKit-based browsers, including Safari, are not currently supported due to compatibility issues with certain platform features. Using unsupported browsers may result in reduced functionality, display errors, or inability to access key tools.

The following is a non-exhaustive list of WebKit-based browsers that are not supported:

• Safari
• Dolphin Browser
• Firefox for iOS
• Maxthon
• Konqueror
• Microsoft Edge for iOS
• Midori
• GNOME Web

If you attempt to access VenioOne OnDemand with an unsupported browser, you may encounter issues such as incomplete rendering of the Review Dashboard, problems with the Document Viewer (e.g., Native, HTML, TIFF, or PDF tabs), or failures in uploading data via the Upload Dashboard.

Best Practices for Reviewers Using VenioOne OnDemand

To maximize efficiency, accuracy, and security while reviewing documents in VenioOne OnDemand, follow these best practices. These guidelines are tailored for reviewers conducting ad hoc, linear, tiered, or technology-assisted reviews (CAL) and help prevent common issues related to browser performance.

General Recommendations

• Update Your Browser Regularly: Always use the most recent stable version of a supported browser. Outdated versions may lack security patches or compatibility with modern web standards used in VenioOne OnDemand.
• Enable JavaScript: Ensure JavaScript is enabled, as it is required for interactive elements like the Analyze Dashboard widgets, Tagging Panel, and Advanced Query Builder.
• Use Desktop or Laptop Devices: VenioOne OnDemand is optimized for desktop environments. Avoid mobile devices or tablets, as they may not fully support the platform's layouts and features (e.g., multi-panel Review Dashboard).
• Stable Internet Connection: A high-speed, reliable internet connection (at least 10 Mbps download/upload) is essential for handling large datasets, uploading media, and real-time processing status updates. Use wired connections when possible to minimize latency during reviews.

Performance Optimization

• Disable Interfering Extensions: Browser extensions (e.g., ad blockers, VPNs, or script blockers) can conflict with VenioOne OnDemand's functionality. Disable non-essential extensions or use an incognito/private browsing mode for sessions.
• Clear Cache and Cookies Periodically: Cached data can cause display issues or outdated views. Clear your browser cache before starting a review session, especially if you encounter errors in the Document Viewer or Search Bar. Refer to your browser's help documentation for steps:
  • Chrome: Settings > Privacy and security > Clear browsing data
  • Edge: Settings > Privacy, search, and services > Clear browsing data
  • Firefox: Options > Privacy & Security > Cookies and Site Data > Clear Data
• Screen Resolution and Display: Use a screen resolution of at least 1920x1080 for the best view of customizable layouts in the Review and Analyze Dashboards. Enable full-screen mode (F11 key) to maximize workspace during document review.
• Memory and Resources: Close unnecessary tabs and applications to allocate sufficient RAM (at least 8 GB recommended) for handling large review batches or complex searches.

Security and Workflow Tips

• Private Browsing Mode: For sensitive reviews, use incognito mode to prevent local storage of session data.
• Multi-Monitor Setup: If available, use multiple monitors to arrange panels (e.g., Document Table on one screen, Document Viewer on another) for efficient tiered reviews.
• Troubleshooting Common Issues:
  • If features like the Social Network Diagram or Timeline widget load slowly, try refreshing the page (Ctrl+F5) or switching to a different supported browser.
  • For upload issues (e.g., ActiveX Uploader mentioned in older guides), note that this is deprecated; use standard browser upload methods instead.
  • If you experience state errors or login issues, clear your browser cache and verify your Active Directory settings if applicable.
• Training and Support: Familiarize yourself with the Review Dashboard sections (Left: Document Table; Center: Tagging/Coding; Right: Document Viewer) as outlined in the User Guide. Contact support@veniosystems.com for browser-specific assistance.

By adhering to these practices, reviewers can enhance productivity and reduce technical disruptions. This information is based on the latest compatibility matrix as of October 2025. For the most current details, check the Venio Wiki or contact Venio Systems support.